FAQ's

How long will my order take to deliver?

We generally ship the item with in the mentioned time in the product page. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

Your online transaction on HIJIBIZI is secure with the highest level of transaction security currently available on  internet. Rest  all Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest 

How does the delivery process work?

All deliveries are scheduled through reputed couriers. We will ping you after your consignment dispatched from our warehouse and provide you a Tracking number, which will help you to track your package's status.

I Received a damage item what now?

Oh no! Don't worry about t. Please let us know, drop a message in this whatsapp number +917980486109 or mail us at care@hijibizi.in

Do you do customized products?

Yes we do. We can help you to customized your t-shirts, mobile back covers, notebooks etc. To know more whatsapp us at +917980486109 or mail us at care@hijibizi.in

How do I return/ exchange my product(s)?

Customers can exchange/ return their order within 15 days after an order has been delivered.

All items must be in unused condition with all original tags attached and packaging intact.

After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your HIJIBIZI account. A maximum of Rs. 100 will also be refunded to you as Points in your account for courier charges that you have incurred. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.

Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at care@hijibizi.in and we will get back to you.

What are the terms and conditions for refund?

Returns - The product amount and 100 for courier will be added as points to your HIJIBIZI account.

Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.

Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.

I haven't received my refund yet. What should I do?

We update our customers via email once we initiate the refund procedure.      Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.